Point of Sale IT Technician

Responsibilities:
· Support POS software and hardware development cycle to include requirement-based analysis
· Involved in troubleshooting and deployment of POS software for the clients
· Analyze user requirements and develops functional specifications for a better result
· Install software updates and perform other POS functions
· Perform functional testing, interpretation, and analysis of results of tests
· Provide technical support for the POS help desk.
· All related software and hardware to the Point of Sale are deployed effectively for a smooth transaction
· Work together with the IT team to develop and modify systems to meet current and future needs
· Maintenance requests are also supported for the customers on an ad hoc basis
· Involved in the day-to-day operation of technology applications and equipment
· Provide desk-side assistance in resolving technical support issues
· Perform installations, repairs, upgrades, backups, and other maintenance tasks
· Work involves maintaining and supporting all computers (servers, desktops, cash registers, and laptops), databases, network and separate printers, and all other IT equipment.
· Provides day-to-day technical support to customers for Point-of-Sale software, systems, and hardware
· Installs, configures, and troubleshoots the POS system.

Qualifications:
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Ability to diagnose and resolve complex technical issues

• Ability to adapt and adjust to changing work situations, processes, and procedures

• Excellent customer service skills
• Great sense of urgency


Experience：
*A least two years of relevant technical experience
*Restaurant and Retail point-of-sale experience

Benefits:
Medical, Dental, and Vision

COVID-19 considerations:
All employees are vaccinated.

Resume send to cici@pos.com.

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